Roxana Dragusanu Filep
About Roxana Dragusanu Filep
Roxana Dragusanu Filep is a Client Engagement Manager at Archive360, with a diverse background in customer service and operations management across various companies in Cluj County, Romania. She holds multiple degrees in business administration and film studies from several universities.
Current Role at Archive360
Roxana Dragusanu Filep serves as the Client Engagement Manager at Archive360, a position she has held since 2022. In this role, she is responsible for managing client relationships and ensuring customer satisfaction. Her experience in client engagement is supported by her extensive background in customer service and operations management.
Previous Experience in Customer Service
Prior to her current position, Roxana worked as a Customer Service Representative at Amazon from 2014 to 2015 and at Yardi from 2013 to 2014. These roles provided her with foundational skills in customer support and service delivery, contributing to her expertise in client engagement.
Operations Management Experience
Roxana held the position of Operations Manager at Hasna, Inc from 2020 to 2022. In this role, she oversaw operational processes and contributed to the efficiency of the organization. Her experience in operations management complements her client engagement responsibilities.
Educational Background
Roxana has a diverse educational background. She earned a Master’s Degree in Business Administration and Management from Universitatea „Babeș-Bolyai” din Cluj-Napoca from 2011 to 2013. Additionally, she studied Business Administration and Management at Ecole de Management de Normandie, achieving her Master’s Degree in 2012. She also holds a Bachelor’s Degree in Business/Commerce from Universitatea Creștină „Dimitrie Cantemir” din București, completed between 2009 and 2011.
Career Development in Project Management
Roxana worked as a Project Manager at Know! from 2017 to 2019. This role involved overseeing project execution and ensuring that objectives were met within specified timelines. Her project management experience further enhances her capabilities in client engagement and operations.