Snehal Sawlani
About Snehal Sawlani
Snehal Sawlani is a Client Success Manager at Arena in Baltimore, Maryland, where she has worked since 2018. She has a background in Biomedical Engineering from the University of Pittsburgh and previously held positions at Venture For America and GSK.
Work at Arena
Snehal Sawlani has served as a Client Success Manager at Arena since 2018, contributing to the company's operations in Baltimore, Maryland. In this role, she manages a client support team that provides end-user technical support and acts as a point of escalation for client issues. She has played a significant role in conducting quarterly business reviews with executive client stakeholders to assess performance metrics. Prior to her current position, she worked as an Operations Analyst at Arena from 2015 to 2018, where she implemented a sales handoff process to facilitate a smooth transition from prospect to client.
Education and Expertise
Snehal Sawlani earned a Bachelor of Science degree in Biomedical Engineering from the University of Pittsburgh, completing her studies from 2010 to 2015. Her academic background in bioengineering provides her with a solid foundation in technical concepts, which she applies in her current role in client success. This educational experience has equipped her with the analytical skills necessary for managing client relationships and understanding complex technical issues.
Background
Before joining Arena, Snehal Sawlani was a Fellow at Venture For America from 2015 to 2017 in New York, New York. During her fellowship, she gained valuable experience in entrepreneurship and business operations. Earlier in her career, she worked as a Co-op Student in Safety Pharmacology at GSK in Hayes, Hillingdon, United Kingdom, from 2012 to 2013. This diverse background has contributed to her expertise in client management and technical support.
Achievements
Throughout her career, Snehal Sawlani has demonstrated her ability to enhance client relationships and improve operational processes. At Arena, she has successfully managed a client support team and facilitated quarterly business reviews with executive stakeholders. Her implementation of a sales handoff process has streamlined client onboarding, showcasing her commitment to client success. Her experience at Venture For America further highlights her dedication to fostering business growth and development.