Jelena Cvetkovic
About Jelena Cvetkovic
Jelena Cvetkovic serves as the Director of Business Development for Canada at Arete, a position she has held since 2021. With a robust background in claims management and business development, she brings strong conflict resolution skills and multilingual capabilities to her role.
Work at Arete
Jelena Cvetkovic has been serving as the Director of Business Development for Canada at Arete since 2021. Based in Toronto, Ontario, she has focused on expanding the company's business initiatives and fostering client relationships. Her role involves strategic planning and execution to drive growth in the Canadian market.
Previous Experience in Insurance
Prior to her current position, Cvetkovic worked at CNA Insurance, where she held two roles. She was a Claims Specialist in Specialty and Financial Lines from 2017 to 2019, followed by her position as Specialty Claims Manager from 2019 to 2021. Her experience in these roles contributed to her expertise in claims management and business development.
Education and Expertise
Cvetkovic earned her Bachelor of Arts degree from the University of Toronto - Woodsworth College, studying from 2003 to 2008. Additionally, she completed an Honours Bachelor of Arts at Trent University from 2010 to 2013. Her academic background supports her strong skills in conflict resolution and problem-solving, which are critical in her business development role.
Multilingual Capabilities
Cvetkovic is fluent in Serbian, Croatian, and Bosnian, and has conversational proficiency in French. This multilingual ability enhances her communication skills and allows her to engage effectively with diverse client bases, contributing to her success in business development.
Technical Proficiency and Skills
Cvetkovic possesses expert working knowledge of Microsoft Word, indicating strong technical proficiency. She also demonstrates excellent research skills, which are essential for strategic business development. Her commitment to high levels of customer service emphasizes a client-focused approach in her professional endeavors.