Kae Lyn Faith W.
About Kae Lyn Faith W.
Kae Lyn Faith W. is a Technical Account Manager at Arete, where she has worked since 2021. She holds a Bachelor's degree in Political Science from Auburn University and a Master's degree in Cybersecurity from The University of Alabama in Huntsville.
Work at Arete
Kae Lyn Faith W. has been employed at Arete since 2021, serving as a Technical Account Manager. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her position involves understanding client needs and providing tailored solutions to enhance their experience with Arete's services.
Previous Experience in Technical Support
Before joining Arete, Kae Lyn worked at Hexagon Safety & Infrastructure as a Technical Support Specialist from 2019 to 2020. During her tenure, she provided technical assistance and support to clients, helping them resolve issues related to the company's software and services. This role was based in Huntsville, Alabama.
Background in Cybersecurity
Kae Lyn has a strong background in cybersecurity, having earned a Master's degree in Cybersecurity from The University of Alabama in Huntsville, where she studied from 2017 to 2019. Prior to this, she completed her Bachelor's degree in Political Science and Government at Auburn University from 2011 to 2015.
Experience as a Technical Writer
Kae Lyn has experience as a Technical Writer at Quantum Research International, where she worked from 2020 to 2021. In this role, she was responsible for creating and editing technical documentation. Additionally, she served as a Cyber Threat Analyst for five months in 2021, further enhancing her expertise in the technical field.
Training and Mentorship
In her current role, Kae Lyn conducts on-the-job training and mentoring for a team of writers. She focuses on fostering professional growth and development by providing training on editing and enhancing team skills. Her efforts contribute to improving overall efficiency within her team.