Erick Valentin Rodriguez
About Erick Valentin Rodriguez
Erick Valentin Rodriguez is an Account Manager at Aries Worldwide Logistics with over 15 years of experience in customer service. He specializes in managing open order reports and is proficient in various software tools, including SAP and Oracle JD Edwards.
Work at Aries Worldwide Logistics
Erick Valentin Rodriguez has been serving as an Account Manager at Aries Worldwide Logistics since 2023. In this role, he is responsible for managing customer accounts and ensuring effective communication between clients and the company. His expertise includes handling open order reports generated from customer EDI transmissions. Rodriguez plays a crucial role in maintaining customer satisfaction through diligent account management.
Education and Expertise
Erick Rodriguez possesses significant expertise in customer service, with over 15 years of experience in the field. He emphasizes the importance of customer satisfaction and has developed skills in managing various reports related to customer orders. His proficiency in software applications such as SAP, Microsoft Outlook, and Oracle JD Edwards enhances his ability to perform his duties effectively.
Background
Rodriguez is fluent in English as a second language, achieving a proficiency level of 95%. This language skill supports his interactions with diverse clients and enhances his communication capabilities in a professional environment. His background in customer service has equipped him with the necessary skills to address customer needs and resolve issues efficiently.
Achievements
In his role, Erick Rodriguez is skilled in creating exception reports for special parts based on customer requests. He has experience in handling Return Merchandise Authorization (RMA) and credit order reports, collaborating closely with financial teams to ensure accuracy and compliance. Additionally, he possesses knowledge of accounting procedures for invoices, which aids in the financial operations within his department.