Gloria Marquez
About Gloria Marquez
Gloria Marquez is a Technical Support Engineer with a diverse background in information technology and mass communication. She has over seven years of experience in technical support roles, including positions at My Vision Express and Fox Technology Solutions, and currently works at ArisGlobal.
Work at ArisGlobal
Gloria Marquez has been employed at ArisGlobal as a Technical Support Engineer since 2021. In this role, she applies her expertise in troubleshooting complex technical issues within the information technology services sector. Her responsibilities include providing technical support and resolving issues efficiently, leveraging her extensive background in technical applications and databases.
Previous Experience at My Vision Express
From 2014 to 2021, Gloria Marquez worked as a Technical Support Analyst - Tier 2 at My Vision Express® in Weston, FL. During her seven years in this position, she developed her skills in technical support and gained experience in resolving a variety of technical issues, contributing to the overall efficiency of the support team.
Experience at Fox Technology Solutions
Gloria Marquez served as a Desktop Support Consultant at Fox Technology Solutions, LLC from 2015 to 2017 in the Miami/Fort Lauderdale Area. In this role, she provided desktop support and resolved technical issues, further enhancing her technical skills and knowledge in information technology.
Education and Expertise
Gloria Marquez holds a Bachelor of Science in Mass Communication/Audiovisual from Universidad Rafael Belloso Chacín, which she completed from 1998 to 2002. Additionally, she earned a Bachelor of Science in Information Technology from Florida International University, studying from 2010 to 2014. Her educational background in both mass communication and information technology equips her with a unique perspective in her technical support role.
Technical Skills and Strategic Planning
Gloria Marquez possesses strong skills in troubleshooting complex technical issues, particularly within information technology services. She has a demonstrated history of working with databases and technical applications, which enhances her ability to support and resolve technical issues efficiently. Additionally, she applies her skills in strategic planning to her role as a Technical Support Engineer.