Israel Perez Siam Iii
About Israel Perez Siam Iii
Israel Perez Siam III serves as the Vice President of Global Customer Support at ArisGlobal, where he has worked since 2023. With extensive experience in customer success and operations management, he has transformed support teams and improved service delivery in his roles across various companies.
Work at ArisGlobal
Israel Perez Siam III currently serves as the Vice President of Global Customer Support at ArisGlobal, a position he has held since 2023. He operates in a hybrid work environment based in Miami, Florida. In his role, he has successfully transformed the Global Customer Support Team, implementing strategic initiatives that have enhanced service delivery. Prior to his current title, he worked at ArisGlobal as the Associate Vice President of Global Customer Success from 2021 to 2023 and as the Director of Global Client Success from 2020 to 2021. During these roles, he built out the Customer Success offering, which led to improved customer retention, satisfaction, and loyalty.
Previous Experience
Before joining ArisGlobal, Israel Perez Siam III held various positions in the healthcare and technology sectors. He worked at VITAS Healthcare from 2009 to 2015, where he served as Mobility & Interoperability Manager, Operations Manager, and Business Analyst. He later transitioned to Tritan Software Corporation, where he was the Global Director of Client Services from 2018 to 2020. Additionally, he worked at VITAS Healthcare as Director of National Accounts and Strategic Service Delivery Executive from 2016 to 2018. His career began at Applied Technology Solutions as a Technical Services Engineer from 2006 to 2007.
Education and Expertise
Israel Perez Siam III holds a Master of Business Administration and a Bachelor of Business Administration, both earned from Nova Southeastern University. His educational background provides a strong foundation for his roles in customer support and business transformation. He leverages his skills and certifications to optimize IT infrastructure and platform performance, security, and scalability at ArisGlobal. His expertise includes collaborating with cross-functional teams to establish best practices, standards, and policies for customer support and success.
Background
Israel Perez Siam III completed his secondary education at Christopher Columbus High School. His professional journey spans over a decade, with significant experience in customer support, client relations, and business analysis. His roles have involved strategic service delivery and business transformation, particularly in the healthcare and technology industries. His work has consistently focused on enhancing customer experiences and operational efficiencies.