Krisztina Nagy
About Krisztina Nagy
Krisztina Nagy is a Customer Success Manager at ArisGlobal in Budapest, Hungary, where she has worked since 2021. She transitioned from a background in Pharmacovigilance, having held various roles at Tata Consultancy Services, and focuses on enhancing customer satisfaction through strategic planning and data analysis.
Work at ArisGlobal
Krisztina Nagy has been serving as a Customer Success Manager at ArisGlobal since 2021, based in Budapest, Hungary. In this role, she focuses on enhancing customer satisfaction through a combination of data-driven analysis and effective escalation management. She is responsible for presenting Service Level Agreement (SLA) metrics to customers on a monthly basis, which ensures transparency and accountability in service delivery. Her proactive engagement in strategic planning allows her to identify client-specific challenges and implement operational improvements.
Previous Experience at Tata Consultancy Services
Before joining ArisGlobal, Krisztina Nagy worked at Tata Consultancy Services from 2016 to 2020. Initially, she served as a Pharmacovigilance Case Processor for two years, where she gained foundational experience in the field. She transitioned to the role of Single Case Processing Trainer, where she worked for two years, demonstrating her ability to mentor and train team members. Her performance led to a promotion to Project Trainer, highlighting her expertise in case processing and training.
Education and Expertise
Krisztina Nagy earned her Bachelor of Science degree in Biology from Nyugat-Magyarországi Egyetem, completing her studies from 2013 to 2016. This educational background provided her with a solid foundation in biological sciences, which she later applied in her roles within pharmacovigilance. Her transition from a focus on pharmacovigilance to customer success management reflects her commitment to expanding her expertise in the technical aspects of the field.
Customer Success Management Skills
In her role as a Customer Success Manager, Krisztina Nagy employs a comprehensive approach to managing customer satisfaction. She utilizes both proactive data-driven analysis and reactive escalation management to address client needs effectively. Her strategic planning efforts are aimed at identifying specific challenges faced by clients and facilitating operational improvements, which underscores her commitment to enhancing customer relations.