Kusuma M S
About Kusuma M S
Kusuma M S serves as the Lead of Quality Business Process at Arisglobal Software Private Ltd, where she has worked since 2014. With a background in quality assurance and process improvement, she has extensive experience in conducting internal audits and facilitating customer audits.
Work at ArisGlobal
Kusuma M S has been employed at ArisGlobal Software Private Ltd since 2014, serving as the Lead - Quality Business Process. In this role, she conducts internal audits for two business units to identify process gaps and ensure compliance. She also assists the sales team by addressing quality-related inquiries in requests for proposals. Additionally, Kusuma creates and shares monthly dashboards with senior management to report on quality metrics, demonstrating her commitment to maintaining high standards within the organization.
Previous Experience at Wipro Technologies
Prior to her current role, Kusuma M S worked at Wipro Technologies in various capacities. She served as a Project Lead from 2005 to 2010, followed by a position as Business Risk Champion from 2010 to 2013. In her final role at Wipro, she was a Quality Team Lead from 2013 to 2014. Throughout her tenure, she was involved in quality assurance processes and played a key role in managing project risks.
Education and Expertise
Kusuma M S holds a Master of Computer Applications (MCA) degree from Bharathidasan University. Her educational background provides her with a strong foundation in computer applications, which complements her expertise in quality business processes. This combination of education and experience enables her to effectively manage quality assurance initiatives and contribute to organizational success.
Quality Management Responsibilities
In her current role, Kusuma M S is responsible for preparing and reviewing root cause analyses for customer-raised issues. She facilitates customer audits by coordinating and scheduling, and provides corrective and preventive actions based on audit reports. These responsibilities highlight her focus on maintaining quality standards and ensuring customer satisfaction.