Prasanna Shanbhag
About Prasanna Shanbhag
Prasanna Shanbhag is a Support Specialist with a Bachelor of Engineering degree from Canara Engineering College, where he studied Java and Python. He has experience in providing L1 and L2 support and has worked at ArisGlobal since 2020, focusing on resolving customer queries and ensuring satisfaction.
Work at ArisGlobal
Prasanna Shanbhag currently serves as a Support Specialist at ArisGlobal, a position he has held since 2023. In this role, he provides L1 and L2 support to address customer queries related to product usage and incidents. His focus is on ensuring customer satisfaction by assisting users in understanding product functionalities. Prior to his current role, he worked as an Associate Engineer at ArisGlobal from 2020 to 2023, where he gained experience in handling global customer queries and delivering quality support.
Education and Expertise
Prasanna Shanbhag earned a Bachelor of Engineering (BE) degree from Canara Engineering College in Bantwal, where he studied from 2016 to 2020. His academic focus included programming languages such as Java and Python. This educational background has equipped him with the technical skills necessary for his roles in the IT industry, particularly in providing effective support to customers.
Background
Prasanna Shanbhag began his career in the IT industry in 2020. His initial role as an Associate Engineer at ArisGlobal allowed him to develop skills in customer support and technical problem-solving. Over the years, he has built a reputation for effectively resolving customer queries and incidents, contributing to overall customer satisfaction.
Achievements
Throughout his career, Prasanna Shanbhag has demonstrated expertise in managing global customer queries and providing quality support. His commitment to helping customers understand product usage and functionalities has been a key aspect of his professional contributions at ArisGlobal.