Rajan Thumber
About Rajan Thumber
Rajan Thumber serves as a Customer Success Manager at ArisGlobal, where he has worked since 2013. He specializes in managing escalations and ensuring customer satisfaction within the computer software industry.
Work at ArisGlobal
Rajan Thumber has served as a Customer Success Manager at ArisGlobal since 2013. Over the course of 11 years, he has focused on managing customer escalations and ensuring high levels of customer satisfaction within the computer software industry. His role involves direct interaction with clients to address their needs and improve their experience with the company's products and services.
Education and Expertise
Rajan Thumber holds a Bachelor of Business Administration (BBA) from N.R. Vekaria Institute of Business Management Studies in Junagadh, where he studied Business Administration and Management. Additionally, he earned a Master of Computer Applications (MCA) from ATMIYA Institute of Technology and Science, specializing in Computer/Information Technology Administration and Management. His educational background supports his expertise in managing customer relationships and service delivery.
Background
Rajan Thumber has a solid foundation in both business and technology, which enables him to effectively bridge the gap between customer needs and technical solutions. His experience in incident management has contributed to enhancing operational efficiency in his current role, allowing him to respond effectively to customer inquiries and issues.
Skills in Customer Success Management
Rajan possesses strong skills in requirements analysis, which play a crucial role in delivering effective services to customers. His ability to analyze customer requirements helps in tailoring solutions that meet client expectations and enhances overall satisfaction.