Sandeep Vittal Rao
About Sandeep Vittal Rao
Sandeep Vittal Rao is a Senior Manager in Global Customer Support at ArisGlobal, where he has worked since 2021. He has extensive experience in IT support and database administration, having held positions at Oracle, TCS, Wipro, and Cognizant.
Work at ArisGlobal
Sandeep Vittal Rao has been employed at ArisGlobal since 2021. He initially held the position of Manager - Global Customer Support and was promoted to Senior Manager - Global Customer Support in 2022. In this role, he oversees customer support operations, ensuring effective service delivery and client satisfaction. His tenure at ArisGlobal spans three years, during which he has contributed to enhancing support strategies and processes.
Previous Experience at Oracle India
Before joining ArisGlobal, Sandeep worked at Oracle India Pvt. Ltd as a Support Manager from 2017 to 2021. His responsibilities included managing support teams and improving customer service efficiency. This four-year experience provided him with a strong foundation in customer support within the technology sector.
Education and Expertise
Sandeep Vittal Rao earned a Bachelor's Degree in Computer Applications (B.C.A) from Mangalore University, completing his studies from 2004 to 2007. He has also obtained several professional certifications, including PRINCE2 Foundation and Practitioner, ITIL Foundation, and multiple Oracle certifications, such as Oracle Cloud Infrastructure 2019 Certified Architect Associate.
Career Background in IT
Sandeep has a diverse background in IT, having worked in various roles across multiple organizations. He served as a Senior Oracle Database Administrator at Tata Consultancy Services (TCS) from 2012 to 2014 and as an Oracle DBA at Wipro Infotech from 2007 to 2012. Additionally, he was a Tech Lead Database at Cognizant from 2014 to 2017, where he managed database technologies including Oracle and Amazon Redshift.
Certifications and Technical Skills
Sandeep possesses a range of technical certifications that highlight his expertise in database management and IT service management. He is certified in PRINCE2, ITIL Foundation, and has multiple Oracle certifications, including the upgrade of his Oracle Certified Professional status from 11g to 12c. He is also certified in programming languages such as C, C++, and Visual Basic.