T.Yadavalingam Karthikeyan
About T.Yadavalingam Karthikeyan
T. Yadavalingam Karthikeyan is an Associate Lead with extensive experience in service delivery and quality analysis. He has held managerial roles at Mphasis and Dell, and possesses multiple degrees in English Language and Literature, along with various professional certifications.
Work at ArisGlobal
T.Yadavalingam Karthikeyan currently holds the position of Associate Lead at ArisGlobal. In this role, he contributes to the company's objectives through his extensive experience in service delivery and quality analysis. His background in customer support and managerial roles enhances his ability to lead teams effectively and ensure high standards of service.
Previous Experience at Mphasis
Before joining ArisGlobal, T.Yadavalingam Karthikeyan worked at Mphasis as an Assistant Unit Manager from 2008 to 2012. During his four-year tenure in Bangalore, Karnataka, India, he gained valuable experience in managing operations and delivering quality service to clients.
Education and Expertise
T.Yadavalingam Karthikeyan has a strong educational background in English Language and Literature. He earned a Bachelor of Arts degree from St. Lourdes Boys School, completing his studies from 1977 to 1983. He further pursued his education at Indira Gandhi National Open University, obtaining another Bachelor of Arts degree from 2010 to 2015. He also studied at Chatrapati Sahuji Maharaj Kanpur University and St. Joseph's College Arts Science between 1983 and 1985.
Certifications and Skills
T.Yadavalingam Karthikeyan holds several professional certifications, including ITIL-Foundation, Lean 6 Sigma-Green Belt, and PRINCE2 Foundation & Practitioner in Project Management. His skills encompass creative writing, visualization, and design, which complement his experience in quality analysis and service delivery.
Experience at Dell
T.Yadavalingam Karthikeyan worked at Dell as a Quality Analyst from 2004 to 2012. His eight-year experience in Round Rock, Texas, United States, included roles as a Senior Quality Analyst in voice processes, where he focused on maintaining quality standards and improving customer service outcomes.