Veronica Moran
About Veronica Moran
Veronica Moran serves as the Associate Director of Customer Success at ArisGlobal in Miami, Florida, where she has worked since 2022. With extensive experience at Caterpillar Inc. in various marketing and customer success roles, she specializes in change management and process improvement, and is proficient in bilingual communication.
Work at ArisGlobal
Veronica Moran has been serving as the Associate Director of Customer Success at ArisGlobal since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes. Prior to her current position, she worked as a Customer Success Manager at ArisGlobal from 2020 to 2021. Her experience in these roles has allowed her to develop a strong understanding of customer needs and the strategies necessary to enhance customer satisfaction.
Experience at Caterpillar Inc.
Veronica Moran has extensive experience at Caterpillar Inc., where she held various marketing and customer support roles. She worked as a Customer Support Agreement Consultant from 2007 to 2010, followed by a position as Services Marketing Consultant from 2011 to 2014. She continued her career at Caterpillar as a Senior Marketing Consultant in 2018 and later as a Marketing Operations Consultant for Lead and Opportunity Management from 2016 to 2018. Her roles focused on lead planning, generation, and customer success, contributing to her expertise in the field.
Education and Expertise
Veronica Moran studied at Illinois State University, where she earned a degree in International Business and Business Information Systems. Her educational background supports her professional expertise in change management, process improvement, and customer success operations. Additionally, she possesses bilingual communication skills in English and Spanish, which enhance her ability to engage with diverse customer bases.
Skills and Specializations
Veronica Moran specializes in change management, guiding organizations through transitions to improve customer success outcomes. She is known for her empathetic problem-solving skills, which enable her to resolve complex customer issues effectively. Furthermore, she demonstrates proficiency in sales reporting and analysis, which aids in strategic decision-making and performance tracking within customer success initiatives.