Dhivya Wagner
About Dhivya Wagner
Dhivya Wagner is the Director of Arista Technical Services at Arista Networks, with extensive experience in technical services and customer success roles.
Current Role at Arista Networks
Dhivya Wagner currently serves as the Director of Arista Technical Services at Arista Networks. Starting in this role in 2021, she oversees technical services operations in North Carolina. Her responsibilities include guiding the technical support team, managing stakeholder relationships, and driving service excellence.
Previous Roles at Arista Networks
Before becoming a director, Dhivya Wagner held various positions at Arista Networks. She was the Senior Manager for Americas from 2019 to 2021, leading the technical services team for two years. Prior to that, she served as the Manager of Services and Support from 2018 to 2019 in RTP, North Carolina, contributing to the company's technical service implementations.
Experience at Cisco
Dhivya Wagner has a comprehensive background working at Cisco. From 2016 to 2018, she was the Manager of Cisco Technical Services, WEB Portfolio, based in Research Triangle Park, NC. From 2010 to 2016, she held multiple roles including Customer Success Manager, Operations Manager, and Engagement Manager. She started at Cisco in 2006 as a Cisco Wireless Customer Support Engineer, a position she held for four years.
Educational Background
Dhivya Wagner holds a Master's degree in Computer Networking with a minor in Business Management from North Carolina State University, where she studied from 2004 to 2005. She also earned a Bachelor's degree in Information Technology from Sathyabama University, completing her studies from 2000 to 2004.
Skills and Certifications
Dhivya Wagner is certified in ITIL and Scrum. She has over 10 years of experience building successful relationships with customers and internal stakeholders. Her skill set includes managing team dynamics, supporting acquisition integration, and fostering business growth in service-oriented environments.