Edward Collins James
About Edward Collins James
Edward Collins James is a Team Lead in Technical Services at Arista Networks and an Instructor at Udemy, with extensive experience in network engineering and technical leadership roles.
Current Positions
Edward Collins James is currently working at Arista Networks as the Team Lead for Technical Services in Pune, Maharashtra, India. His role involves supervising the EMEA Technical Assistance Center (TAC), moderating CRM operations using SalesForce, and maintaining high customer satisfaction and Net Promoter Scores. In addition, he is an Instructor at Udemy, where he shares his expertise with a global audience through online courses.
Previous Experience at Mojo Networks, Inc.
Edward Collins James has a substantial background with Mojo Networks, Inc. in Pune, India, where he held various roles from 2014 to 2018. He started as a Level 2 Escalation Engineer and progressed to Level 3 Escalation Engineer and eventually became the Technical Lead and Employee Manager. During this period, he gained significant experience in handling complex technical issues and managing teams effectively.
Previous Experience at Aricent Group
Before joining Mojo Networks, Inc., Edward Collins James worked at Aricent Group in Gurgaon, India. He served as a Network Engineer (CISCO TAC) and later as a Technical Team Lead from 2011 to 2014. His initial position at the company was as a Trainee-Network Engineer, starting in 2010. His tenure at Aricent Group honed his skills in networking and technical support, particularly in working with CISCO technologies.
Education in Computer Science
Edward Collins James pursued his higher education at Anna University, where he studied Computer Science and Engineering, earning a Bachelor of Engineering (B.E.) degree from 2006 to 2010. Prior to that, he completed his high school education in Science from D.T.E.A Senior Secondary School from 2004 to 2006 and his secondary schooling from Mount Carmel School from 2003 to 2004.
Roles and Responsibilities at Arista Networks
In his role at Arista Networks, Edward Collins James is responsible for leadership and direction at the EMEA Technical Assistance Center (TAC). His tasks include operational management such as scheduling, capacity planning, hiring for team expansion, quality of service reviews, and ensuring high customer satisfaction and Net Promoter Scores. He acts as a liaison with internal cross-functional teams, maintains customer satisfaction for the TAC team, and handles CRM operations using SalesForce.