Ian O'connor
About Ian O'connor
Ian O'Connor is the Service Operations Program Manager at Arista Networks, overseeing global service depot operations and compliance with import/export licensing.
Title
Ian O'Connor is currently serving as the Service Operations Program Manager at Arista Networks.
Company
Ian O'Connor has been working at Arista Networks since 2014. In his role, he manages the RFQ process for Arista's Global Service Depot network business, focusing on vendor capability and cost optimization. He oversees the expansion of Service Operations network throughout EMEA and APAC, including pricing negotiations and local warehousing setup.
Previous Experience at Enterasys Networks
Before joining Arista Networks, Ian O'Connor worked as an Inventory Management/Logistics Specialist at Enterasys Networks from 2008 to 2014 in Ireland. During his tenure, he gained valuable experience in inventory management and logistics.
Background in Inventory and Materials Control
Ian O'Connor's career began at Aer Arann, where he worked as a Materials Controller from 2005 to 2007. He then worked as an Inventory Controller at Placemakers in Auckland, New Zealand, from 2007 to 2008. These roles provided him with foundational experience in managing materials and inventory control.
Service Operations Responsibilities
At Arista Networks, Ian oversees the development of systems and tools for Service Operations planning. He defines business rules for the TAC team regarding delivery of replacement products to end customers and supports escalations. Additionally, he monitors operational metrics for Service Distribution Centers and Depots, including on-time delivery performance and inventory fill rate, and conducts physical inventory auditing of third-party logistics partners.
Compliance and Shipping Oversight
Ian O'Connor works closely with the Global Compliance team and local Government Licensing Authorities to ensure compliance with Import/Export Licensing for global shipping. He also monitors global shipments and resolves customs-related queries to prevent delays in shipment clearance.