Jaison Joseph
About Jaison Joseph
Jaison Joseph is a Principal Network Engineer and Support Leader at Arista Networks, with extensive experience in network security, product management, and customer support.
Company
Jaison Joseph currently holds the position of Principal Network Engineer/Support Leader at Arista Networks. He has been with the company since 2016. His role focuses on partner enablement and critical customer escalation, new product introduction, and beta support. His responsibilities also include developing and reviewing technical documentation for training, technical marketing collateral, and troubleshooting guides.
Previous Experience at Dell
Before joining Arista Networks, Jaison Joseph was employed at Dell. He worked as a Network Security - Escalation Engineer from 2014 to 2016. In this role, he was responsible for handling complex network security issues and providing support to resolve escalated cases.
Previous Experience at Cisco
Jaison Joseph spent a substantial part of his career at Cisco, where he held multiple roles from 2006 to 2014. Initially, he served as a Support Engineer and Product Manager for three years. Subsequently, he moved on to become the Product Manager of Services, a role he maintained for five years. During his tenure, Jaison worked on identifying serviceability challenges and developed solutions to address them.
Educational Background
Jaison Joseph studied at Manipal Institute of Technology, where he earned a Bachelor of Engineering degree in Electronics and Communications from 1989 to 1993. He also completed a Product Management Course at Haas School of Business, University of California Berkeley. Earlier in his academic career, he studied Mathematics and Statistics at St Stephen's College, Uzhavoor in 1970.
Specializations
Jaison Joseph specializes in partner enablement and managing critical customer escalations. His expertise includes new product introduction, beta support, and developing technical documentation for training, marketing, and troubleshooting. He is adept at identifying and addressing serviceability challenges in products and solutions.