Jim M.
About Jim M.
Jim M. is the Area Vice President of Customer Engineering at Arista Networks, with a career spanning multiple roles in engineering and technical support.
Current Position at Arista Networks
Jim M. currently holds the position of Area Vice President - Customer Engineering at Arista Networks. He began this role in 2023 and works remotely. His responsibilities include overseeing customer engineering operations and contributing to strategic initiatives to enhance Arista's customer services.
Previous Roles at Arista Networks
Before becoming the Area Vice President, Jim M. served in various capacities at Arista Networks. From 2019 to 2023, he was the Director of Systems (Sales) Engineering for US North, Canada, and Americas Channels. Prior to that, he was the Sr Manager of Systems Engineering (SE) for Northeast/Canada for six months from 2018 to 2019. His roles at Arista Networks have involved leading engineering teams and driving technical sales processes.
Experience at Cisco
Jim M. has significant experience at Cisco, spanning several positions over a decade. From 2006 to 2012, he was a Manager in Solution Testing. Before that, he was a System Test Engineer Lead from 2004 to 2006. Jim also worked as an Escalation Support Engineer from 2001 to 2004. His roles at Cisco involved testing solutions, leading engineering teams, and providing technical support.
Early Career
Jim M. began his career at Bay Networks, working as a Manufacturing Engineer from 1997 to 1998 and later as an Educational Services Instructor from 1998 to 2000 in Billerica, Massachusetts. He also worked as a Technical Support Engineer at Arrowpoint Communications in 2000 for four months. These positions provided him foundational experience in engineering and technical support.