Lokesh Charora
About Lokesh Charora
Lokesh Charora is the Manager of Technical Services at Arista Networks, with expertise in troubleshooting complex networking technologies and a background in software testing and system engineering.
Title
Lokesh Charora holds the position of Manager, Technical Services at Arista Networks. He has been with the company since 2015, working from the Cary, North Carolina office.
Company
Lokesh Charora is currently employed at Arista Networks. Based in Cary, North Carolina, Arista Networks specializes in providing network switching products for large data center, campus, and high-performance computing environments. Lokesh contributes to the company's success through his management of technical services.
Education and Expertise
Lokesh Charora earned a Master of Science (MS) in Computer Networking from North Carolina State University, where he studied from 2013 to 2015. He also holds a Bachelor of Technology (B.Tech.) Honors degree in Electronics and Communications Engineering from LAXMI NIVAS MITTAL INSTITUTE OF INFORMATION TECHNOLOGY, completed between 2008 and 2012. His expertise includes troubleshooting complex networking technologies such as EVPN, Multicast, MPLS, and VXLAN.
Professional Background
Lokesh Charora commenced his career as a Technical Intern at ArcelorMittal in Kazakhstan in 2011. He then worked as an Associate System Engineer at Tata Consultancy Services in Gurgaon, India, from 2012 to 2013. He gained further experience as a Software Test Engineer - Co-Op at Alcatel-Lucent in Raleigh, North Carolina, from 2014 to 2015. At Arista Networks, Lokesh has been serving since 2015, currently holding the role of Manager, Technical Services.
Key Responsibilities at Arista Networks
At Arista Networks, Lokesh Charora is responsible for overseeing high-priority hardware and software problems, ensuring their timely resolution and high customer satisfaction. He drives Root Cause Analyses (RCA) and Major Problem Review (MPR) for high visibility outages and incidents. Lokesh also manages tactical business tasks and provides the necessary tools and directives for the team's success. Additionally, he anticipates and addresses customer escalation concerns and drives knowledge management and training on complex technologies for his team.