Ralph Sully
About Ralph Sully
Ralph Sully is a Technical Solutions Engineer at Arista Networks with extensive experience in technical support and software engineering across various companies.
Company
Ralph Sully currently works at Arista Networks as a Technical Solutions Engineer. He has been with Arista Networks since 2017, based in Nashua, NH. His role involves working on technical solutions for clients, leveraging his extensive background in technical support and engineering.
Previous Roles
Before joining Arista Networks, Ralph Sully held positions at various companies. He worked at MRV Communications as a Principal Customer Support Engineer from 2015 to 2017 in Chelmsford, MA. Prior to that, he was a Technical Support Engineer at Juniper Networks from 2013 to 2015 in Westford, MA. He also served as a Technical Support Engineer at Avaya / Nortel Networks from 2009 to 2013 in Billerica, MA, and was a Software Engineer at Nortel Networks from 1997 to 2005. Earlier in his career, Sully was a Software Test Engineer at Bay Networks from 1993 to 1997 and a Technical Support Engineer at Proteon Inc from 1986 to 1993. His career started as an Electronic Technician at Adage Inc and Computervision Inc from 1981 to 1986.
Education and Expertise
Ralph Sully has a diverse educational background. He studied Computer and Electronics Technology at Control Data Institute Technical School from 1977 to 1978. He furthered his education at Northeastern University, studying C programming and networking over 19 years from 1979 to 1998. Sully achieved ACSS in Ethernet Routing from Avaya University in 2012. He also holds a JNCIA-Junos certification from Juniper, obtained in 2013.
Specialized Skills
Ralph Sully has developed specialized methods and procedures to help customers collect data and perform upgrades, thereby enhancing troubleshooting efficiency. He has utilized Smartbits and Ixia tools to simulate customer networks, which aids in the accurate replication and resolution of problems. Additionally, Sully has authored CLI Manager scripts that automate the duplication of customer issues, streamlining support processes and improving overall service effectiveness.
Sustaining Engineering Experience
With over five years of experience in sustaining engineering, Ralph Sully has made significant contributions by fixing C code. His work in this field has been instrumental in improving product stability and reliability, ensuring that issues are resolved effectively and that the systems function seamlessly for end-users.