Vishal Parikh
About Vishal Parikh
Vishal Parikh is a Customer Solution Tech Lead at Arista Networks with extensive experience in network design, analysis, and management.
Company
Vishal Parikh is currently employed at Arista Networks, where he has been working since 2017. Based in Bangalore, he serves as the Customer Solution Tech Lead, focusing on customer technical solutions. This role is central to ensuring that clients receive optimal technical support and solutions for their networking needs. His position at Arista Networks allows him to leverage his extensive experience and technical expertise.
Title
Vishal Parikh holds the title of Customer Solution Tech Lead at Arista Networks. In this capacity, he leads initiatives aimed at improving customer satisfaction through technical solutions and support. His responsibilities include delivering technical training sessions and resolving high-level support issues, which contribute to the enhancement of team capabilities and overall customer experience.
Education and Expertise
Vishal Parikh has a significant educational background in engineering. He earned a Master of Engineering (M.Eng.) in Communication and Networking from Dharmsinh Desai Institute of Technology, graduating in 2004. Prior to that, he completed his Bachelor of Engineering (BE) in Electronics and Communications Engineering from Parshvanath College of Engineering in 2001. His educational qualifications are complemented by certifications from Cisco Systems, Juniper Networks, and Brocade Systems, which highlight his expertise in various networking technologies.
Background
Before joining Arista Networks, Vishal Parikh had accumulated extensive experience in technical support roles. He worked at Brocade as a Technical Support Engineer 4 from 2015 to 2017 and at Juniper Networks in a similar role from 2010 to 2015. Additionally, he has held positions at HCL Comnet Limited as an Associate Network Consultant (L3), YOU Telecoms India Pvt. Ltd as an Assistant Manager - Networks & Customer Service Associates, and SHANI PERIPHERALS PVT. LTD. as an Assistant Manager - Technical Support. His career history spans various prominent firms in the networking industry, primarily in technical support and network consultation positions.
Achievements
Throughout his career, Vishal Parikh has made significant contributions to improving technical support capabilities. He has delivered numerous internal and external training sessions, which have enhanced team capabilities and led to higher customer satisfaction rates. His expertise in troubleshooting complex 3rd and 4th level support issues is well-recognized, and he is proficient in managing and resolving issues across a range of networking products from companies like Cisco, Juniper, Brocade, and Riverbed. His specialization in network design, analysis, and management has positioned him as a versatile and reliable figure in network support and management.