Derek Magilton
About Derek Magilton
Derek Magilton is a Senior Customer Success Manager at Arity, where he has worked since 2018. He holds a B.Sc (hons) in Geology from the University of Melbourne and a Postgraduate Diploma in Business Management from Melbourne Business School, and he has extensive experience in customer success and account management across various technology companies.
Work at Arity
Derek Magilton has been serving as the Senior Customer Success Manager at Arity since 2018. In this role, he focuses on onboarding customers with telemetry-based solutions, which include OBDII devices and Mobile SDK applications. He manages the digital marketplace for mobile app publishers and provides insights on how driving behaviors and associated risks impact company performance and profitability. His responsibilities also include overseeing account management through the Land, Adopt, Expand, and Renew process.
Education and Expertise
Derek Magilton studied at the University of Melbourne, where he earned a Bachelor of Science with honors in Geology from 1982 to 1985. He furthered his education at the Melbourne Business School, obtaining a Postgraduate Diploma in Business Management from 1991 to 1993. His academic background supports his expertise in managing accounts and understanding the Shared Mobility sector, which encompasses car-share, ride-share, delivery on demand, micro-mobility, and car subscription services.
Background
Before joining Arity, Derek Magilton held various positions in the technology and business sectors. He worked at IBM Australia in multiple roles, including Customer Support Account Manager and Mid-range Services Manager. He also served as the European Technical Support Manager at SPSS UK, an IBM Company, and as the Director of Business Development - Software Sales at AnyLogic North America, LLC. Additionally, he had a brief tenure as Sales and Solutions Program Manager at Panasonic.
Achievements
Derek Magilton has developed a strong understanding of the Shared Mobility sector through his various roles. His expertise in managing customer accounts and providing insights into driving behaviors has contributed to improved company performance and profitability. His experience with telemetry-based solutions and account management processes has positioned him as a knowledgeable figure in the field of customer success management.