Shamik Tawde
About Shamik Tawde
Shamik Tawde is a Customer Operations Associate who enhances the experience for Fund Administrators and General Partners using a SaaS platform. He has a background in sales and logistics, with experience at companies like The Coca-Cola Company and Juniper Networks.
Current Role at Ark
Shamik Tawde serves as a Customer Operations Associate at Ark, a position he has held since 2022. In this role, he facilitates a smooth experience for Fund Administrators and General Partners by utilizing an industry-disruptive SaaS platform. His responsibilities include managing client relations and addressing queries related to a reporting tool in the private markets space. Tawde's focus on client operations contributes to the overall efficiency and effectiveness of the services provided by Ark.
Previous Work Experience
Prior to his current role, Shamik Tawde worked in various positions that enhanced his expertise in sales and client operations. He was a Sales Representative at Juniper Networks from 2021 to 2022 and served as a Senior Sales Representative at OhmniLabs for five months in 2022. Earlier, he held a Sales Representative position at ReadyLead for four months in 2020. Tawde also gained valuable experience as a Logistics Intern at The Coca-Cola Company in 2019, where he worked on-site in Pune, India.
Education and Expertise
Shamik Tawde is pursuing a Master of Science in Applied Neuroscience at King's College London, with an expected completion date in 2024. He previously earned a Bachelor of Science in Engineering/Industrial Management from the University of Cincinnati, graduating in 2021. His academic background provides him with a strong foundation in both technical and operational aspects, which he applies in his current role and previous positions.
Skills and Tools Proficiency
Shamik Tawde has developed proficiency in various tools that enhance client operations. He is skilled in using Zendesk, Jira, Confluence, Accord, Scribe, and Slack. These tools enable him to streamline processes and improve communication within client operations. His ability to leverage technology effectively contributes to the success of the teams he has been part of.
Contributions to Client Operations
As an early team member at a fast-growing startup, Shamik Tawde played a key role in developing internal processes for client operations. His contributions have helped establish a framework that supports efficient client interactions and service delivery. This experience has equipped him with insights into the operational challenges faced by startups in the tech industry.