Eric Wiggins
About Eric Wiggins
Eric Wiggins is a Service Desk Analyst with extensive experience in IT support and management. He has worked for various companies, including Arnold & Porter Kaye Scholer LLP and Cogent Communications, and has a background in Information Technology from Anne Arundel Community College.
Current Role at Arnold & Porter
Eric Wiggins has been serving as a Service Desk Analyst at Arnold & Porter Kaye Scholer LLP since 2022. In this role, he is responsible for providing technical support and assistance to users within the firm. His work involves troubleshooting issues, managing service requests, and ensuring smooth operation of IT services.
Previous Experience in IT Support
Before joining Arnold & Porter, Eric Wiggins worked as a Help Desk Specialist at Cogent Communications from 2018 to 2022. In this position, he provided technical support to clients in the Washington D.C. Metro Area. He also held the role of Field Technician at Daly Computers for 9 months in 2018, where he addressed technical issues on-site.
Quality Control Management at Optoro
Eric Wiggins was employed as a Quality Control Manager at Optoro from 2014 to 2016. In this capacity, he oversaw quality assurance processes and ensured that products met company standards. His experience in this role contributed to his understanding of operational efficiency.
Educational Background in Information Technology
Eric Wiggins studied Information Technology at Anne Arundel Community College from 2012 to 2018. He focused on developing skills relevant to the IT field, which laid the foundation for his career in technical support and analysis. He also completed his high school education at Old Mill Senior High School, earning a High School Diploma from 2004 to 2008.
Early Career in Technical Roles
Eric Wiggins began his career in technical roles as an Electronic Technician at Sam's Club from 2010 to 2014. He also worked as a Computer Repair Technician at Geek Squad from 2017 to 2019. These positions provided him with hands-on experience in electronics and computer repair, enhancing his technical skills.