Erica Shaw
About Erica Shaw
Erica Shaw is an Office Manager with extensive experience in customer service and quality assurance. She has worked at Arrow Exterminators since 2019 and has held various roles in different companies over her career.
Work at Arrow Exterminators
Erica Shaw has been employed at Arrow Exterminators since 2019, serving as the Office Manager in Conyers, GA. In this role, she oversees daily operations and ensures efficient office management. Prior to her current position, she worked as a Customer Service Specialist at Arrow Exterminators from 2015 to 2019, where she focused on enhancing customer satisfaction and managing client inquiries.
Education and Expertise
Erica Shaw studied at The Call Center School, where she gained knowledge and skills relevant to customer service and office management. Her education has contributed to her effectiveness in her roles within the customer service sector, particularly in her positions at Arrow Exterminators and Peachtree Business Products.
Background
Erica Shaw has a diverse professional background, having worked in various roles across multiple organizations. Her career began at Kroger as a Front End Supervisor from 1998 to 2000. She then transitioned to CVS Pharmacy as a Shift Supervisor from 2005 to 2007, followed by a series of positions at Rollins, Inc. from 2007 to 2012, where she held roles as a Sales Representative and Quality Assurance Specialist.
Previous Employment Experience
Before her tenure at Arrow Exterminators, Erica Shaw worked at Peachtree Business Products as a Customer Service Specialist for five months in 2014. She also held various positions at Rollins, Inc., including Quality Assurance Listening & Data Lead Auditor from 2009 to 2012 and Quality Assurance Specialist from 2008 to 2009. These experiences have equipped her with a strong foundation in customer service and quality assurance.