Heather Johnson
About Heather Johnson
Heather Johnson serves as the Customer Care Training Manager at Arrow Exterminators, where she has developed a comprehensive training program and improved customer satisfaction scores. With a strong background in consumer services and advanced Excel skills, she has been instrumental in streamlining processes within the customer care department since 2018.
Work at Arrow Exterminators
Heather Johnson has been employed at Arrow Exterminators since 2013, initially serving as Office Manager for 11 years. In 2018, she transitioned to the role of Customer Care Training Manager. In this capacity, she developed and implemented a comprehensive customer care training program aimed at enhancing service delivery. Her work focuses on improving customer satisfaction scores through effective training and support for team members.
Education and Expertise
Heather Johnson studied at Southern Union Community College, where she focused on Psychology from 2005 to 2007. This educational background contributes to her understanding of consumer behavior and enhances her ability to develop effective training materials. Her expertise in customer service is evident in her role at Arrow Exterminators, where she specializes in creating training resources that improve team members' customer service skills.
Background in Consumer Services
Heather has a strong background in consumer services, which has significantly contributed to her role at Arrow Exterminators. Her previous experience as Front Office Manager at East Alabama Mental Health from 2006 to 2010 provided her with valuable insights into customer interactions and service management. This experience has been instrumental in her efforts to improve customer satisfaction within her current organization.
Advanced Skills in Microsoft Excel
In her current role, Heather Johnson utilizes advanced Microsoft Excel skills to streamline budgeting processes within the customer care department. This proficiency allows her to manage resources effectively and contribute to the overall efficiency of the department. Her ability to leverage technology in budgeting reflects her commitment to operational excellence at Arrow Exterminators.