José I. Dolagaray, Ace
About José I. Dolagaray, Ace
José I. Dolagaray serves as the Commercial Operations Field Training Manager at Arrow Exterminators, where he has worked since 2013. With a background in training and technical services, he develops curriculum and conducts training to ensure compliance and quality in commercial services.
Work at Arrow Exterminators
José I. Dolagaray has served as the Commercial Operations Field Training Manager at Arrow Exterminators since 2013. In this role, he develops and writes all Commercial Services curriculum, ensuring that training materials are comprehensive and effective. He collaborates closely with the Commercial Services Technical Director to remain informed about the latest products, materials, and equipment. His responsibilities also include conducting pre-audit inspections on third-party audited customers to ensure compliance with established audit standards. Dolagaray's work is essential in maintaining high standards of service delivery and customer satisfaction.
Previous Experience in Training and Technical Services
Before joining Arrow Exterminators, José I. Dolagaray worked at Rollins, Inc. as a Training Specialist and in Technical Services from 2004 to 2013. His role involved developing training programs and providing technical support. Prior to that, he served as a Technical Training Specialist at Assembleon from 1999 to 2002, where he focused on technical training initiatives. His diverse experience in training roles has equipped him with the skills necessary to effectively manage and deliver training programs in his current position.
Military Background
José I. Dolagaray served in the US Navy for 21 years, achieving the rank of Chief Warrant Officer before retiring in 1996. His military service provided him with extensive leadership experience and technical expertise, which he has applied throughout his career in various training and operational roles. This background has contributed to his ability to conduct training and ensure compliance with industry standards.
Education and Expertise
José I. Dolagaray holds a Bachelor of Arts degree in Sociology from SUNY Albany, Regents College. His educational background supports his understanding of organizational behavior and training methodologies. This knowledge is essential in his role as a training manager, where he develops curricula and conducts training sessions for Commercial Service Centers in Georgia, Florida, and Texas, offering Continuing Education Unit (CEU) credits.
Technical Training and Customer Support
In his current role, José I. Dolagaray conducts Intermec handheld training for Service Professionals, ensuring proper documentation and service operations. He provides technical assistance to enhance customer satisfaction and quality service delivery. His focus on training and compliance helps maintain high operational standards within the company.