Nicole Freeman
About Nicole Freeman
Nicole Freeman serves as the Director of Customer Care Training and Development at Arrow Exterminators, a position she has held since 2019. With over 18 years of experience at the company, she previously worked as an Office Manager and Customer Care Training Manager.
Work at Arrow Exterminators
Nicole Freeman has been with Arrow Exterminators since 2006. She initially served as Office Manager for 11 years, where she managed various administrative functions in the Greater Nashville Area, TN. In 2017, she transitioned to the role of Customer Care Training Manager, focusing on enhancing customer service skills within the organization. In 2019, she was promoted to Director of Customer Care Training and Development, where she oversees training initiatives and development programs aimed at improving customer care operations.
Education and Expertise
Nicole Freeman studied at Freed-Hardeman University, where she gained foundational knowledge that supports her career in customer service and training. Her educational background complements her extensive experience in management and training roles within the pest control industry. This combination of education and practical experience has equipped her with the skills necessary to lead training programs effectively.
Background
Nicole Freeman has a long-standing career in customer service management, beginning her tenure at Arrow Exterminators in 2006. Over the years, she has developed a deep understanding of customer care processes and training methodologies. Her experience as Office Manager provided her with insights into operational efficiencies, which she has applied in her subsequent roles.
Achievements
During her time at Arrow Exterminators, Nicole Freeman has played a significant role in developing customer care training programs. Her leadership as Director of Customer Care Training and Development has contributed to improved customer service standards within the company. Her initiatives focus on equipping staff with the necessary skills to enhance customer interactions and satisfaction.