Alice Vickers
About Alice Vickers
Alice Vickers is an I.T Support Analyst at Arup in Sheffield, providing comprehensive software and hardware support since 2012.
Title
Alice Vickers holds the position of I.T Support Analyst at Arup. She has been with Arup since 2012, based in Sheffield.
Previous Work Experience
Before joining Arup, Alice worked as an Administration Assistant at SYPTE. Her tenure at SYPTE lasted from 2011 to 2012, where she worked for five months.
Education and Training
Alice completed her education at Silverdale, where she studied from 2001 to 2006.
Technical Expertise and Support Roles
Alice Vickers provides comprehensive support for a range of software, including AutoCad, Civil 3D, Navisworks, Revit, Bentley Projectwise, Bluebeam, Tekla, and ESRI. She is skilled in the transition of users from Cisco phones to VoIP systems and is experienced in performing Windows 10 and office hardware upgrades. Her expertise extends to troubleshooting both software and hardware issues across various platforms.
Helpdesk and Support Management
Alice utilizes Service Now for helpdesk support, handling 1st and 2nd line support tasks. She is adept at managing a wide range of technical support issues, ensuring efficient resolution and user satisfaction.