Arthur Makamure
About Arthur Makamure
Arthur Makamure is a Client Services Analyst at Arup with extensive experience in technical support roles.
Company
Arthur Makamure is currently employed as a Client Services Analyst at Arup in Nottingham, United Kingdom, where he has been working since 2019. Arup is a globally recognized firm known for its innovative engineering, design, and consulting services across various sectors.
Title
Arthur Makamure holds the position of Client Services Analyst at Arup. In this role, he tackles complex technical problems, focusing on providing efficient and effective service delivery in line with ITIL/Service Management frameworks.
Education and Expertise
Arthur Makamure earned a Bachelor of Science (BS) degree in Information Technology from De Montfort University. Dedicated to continuous learning, he keeps abreast of emerging technologies to enhance his technical skills and IT knowledge.
Professional Background
Arthur has a diverse professional background in IT support roles. He previously worked as a Technical Support Analyst at Next PLC for 11 months in Leicester, United Kingdom. Prior to that, he spent three years each as an ICT Support Officer and ICT Graduate Officer at Rugby Borough Council. His experience involves working independently to diagnose and resolve complex hardware, software, and service-related issues.
Service Management and Documentation
Arthur actively follows ITIL/Service Management principles and procedures to ensure effective problem resolution and service delivery. He contributes to improving IT service management by documenting procedures, standards, and best practices. This focus on thorough documentation helps enhance service quality and efficiency in his role.