Jazz Hodgson
About Jazz Hodgson
Jazz Hodgson is an Information Technology Analyst at Arup, with a background in IT support and customer service roles in various companies in Cumbria, United Kingdom.
Company
Jazz Hodgson is currently employed by Arup, a multinational professional services firm renowned for its expertise in engineering, design, and consulting. He began his tenure at Arup in 2019, contributing as an Information Technology Analyst. The company is located in Whitehaven, where Jazz has been instrumental in ensuring the smooth running of IT operations.
Title
Jazz Hodgson holds the title of Information Technology Analyst at Arup. In this role, he is involved in various IT-related tasks, including the development of instructional materials, implementation of remote work protocols, and the management of hardware and software for new staff.
Professional Background
Before joining Arup, Jazz Hodgson accumulated extensive experience in the IT and customer service fields. He worked as a 1st - 1.5 Line Support Analyst at Daisy Group from 2017 to 2019. Prior to that, he was employed at United Utilities as a Customer Service Agent from 2016 to 2017 in Whitehaven, Cumbria. His earlier career includes working as a 1st Line Support Analyst at Atos, Customer Service Staff at The Original Factory Shop, and IT Support Technician at West Lakes Academy. Additionally, he served at CHATTANOOGA TAKEAWAY in a customer service role.
Educational Background
Jazz Hodgson's educational qualifications include studying at West Lakes Academy Sixth Form, where he achieved Double Distinction in Business and Double Distinction* in IT, from 2012 to 2014. He also completed his secondary education at West Lakes Academy from 2007 to 2012.
Key Contributions and Responsibilities
During his time at Arup, Jazz Hodgson has made significant contributions. He created an instruction manual for new staff to streamline the log-on process and address general queries. He also successfully implemented remote work protocols during the COVID-19 pandemic, ensuring business continuity. Additionally, Jazz is responsible for building laptops and installing necessary software for new employees, as well as developing a process for efficient hardware collection when employees exit the company.