Mark Brierley
About Mark Brierley
Mark Brierley is a Senior IT Support Analyst at Arup in Manchester, United Kingdom, with extensive experience in IT management and project management.
Current Role at Arup
Mark Brierley currently holds the position of Senior IT Support Analyst at Arup. He has been with the company since 2007, providing his services in Manchester, United Kingdom. In this role, he is responsible for planning and managing the IT budget for the region. His expertise covers project management for office setup and expansion activities, which include data, network, AV, and workstation setup. He also manages and trains other support engineering staff, ensuring that the team effectively handles and resolves help desk incidents within defined customer service levels.
Previous Experience at Capita Symonds
Prior to his current role at Arup, Mark worked at Capita Symonds as an IT Manager. His tenure at Capita Symonds spanned from 2001 to 2007, during which he operated in Cheadle Hulme, Greater Manchester. In this position, he gained invaluable experience in managing IT operations and projects, setting the stage for his subsequent role at Arup.
Education Background
Mark Brierley completed his high school education at Ryles Park High School in Macclesfield. He attended the school from 1980 to 1987. This educational foundation played a critical role in developing the skills and knowledge that have propelled his career in IT support and management.
Technical Skills and Responsibilities
Mark has demonstrated extensive technical skills throughout his career. At Arup, he has exhibited proficiency in hardware by building, installing, and configuring workstations and servers to meet client specifications. His role also involves significant responsibility in project management, including negotiating contracts with clients, which has helped him develop strong communication skills.
Help Desk and Customer Service Management
Mark Brierley is also responsible for tracking, monitoring, and reporting on all help desk incidents at Arup. He ensures that these are handled efficiently within the defined customer service levels. His role involves overseeing the quality of support provided to users, thus maintaining high standards of customer service in IT support.