Steve Leachman
About Steve Leachman
Steve Leachman is the Service Management Service Lead at Arup, responsible for promoting the ServiceNow platform and enhancing service efficiency.
Company
Steve Leachman is currently employed at Arup, where he holds the position of Service Management Service Lead. Arup is a renowned multinational professional services firm dedicated to providing engineering, design, planning, and consulting services for all aspects of the built environment. Steve has been with Arup since 2016 in various roles, contributing significantly to the company's IT and service management sectors.
Title
Steve Leachman serves as the Service Management Service Lead at Arup, a role he has held since 2021. In this capacity, he is responsible for defining and governing service strategies, ensuring alignment with customer services, and supporting the overall Digital Technology (DT) strategy. His leadership includes coordinating different service management processes to ensure seamless operations.
Education and Expertise
Steve Leachman attended Hylton Red House Comprehensive from 1991 to 1996. His professional expertise spans across various IT and service management roles. He has played a key role in promoting the ServiceNow platform within Arup's Digital Technology department, identifying automation opportunities to enhance organizational efficiency. His technical and managerial expertise has been pivotal in capturing new business requests and developing valuable solutions.
Professional Background
Steve Leachman's career trajectory includes significant roles at both Arup and Home Group. At Arup, he advanced from EMEA IT Contact Centre Manager (2016-2019) to Problem & Incident Functional Analyst (2019-2021), before taking on his current leadership role. Prior to Arup, Steve worked at Home Group in various capacities, including IS Customer Service Team Leader and 1st Line Support Team Leader. His early career also includes a position as an IT Systems Engineer at Citri mortgage professionals.
Achievements
Steve Leachman has made notable contributions to enhancing IT services and processes at Arup. His work in promoting the ServiceNow platform has been instrumental in the company's digital transformation initiatives. By identifying automation opportunities and leading service strategy alignment efforts, he has significantly improved operational efficiency and value delivery. His coordination of service management processes has ensured seamless integration and functionality across the organization.