Aaron Donovan
About Aaron Donovan
Aaron Donovan is an Information Technology Operations Analyst at Ascend Technologies, where he has worked since 2019. He has a background in IT support and has held previous roles at Dr. Beasley's and Starbucks, along with academic qualifications in Information Technology and IT Security from the University of Iowa and Arizona State University.
Current Role at Ascend Technologies
Aaron Donovan serves as an Information Technology Operations Analyst at Ascend Technologies in Chicago, Illinois. He has held this position since 2019, contributing to IT operations and support. In this role, he provides technical support and problem-solving services to over 30 users daily. His responsibilities include maintaining detailed documentation on user configurations and processes, which aids in quick resolutions and enhances operational efficiency.
Previous Experience at Dr. Beasley's
Prior to his current role, Aaron worked at Dr. Beasley's as a Distribution & SEO Coordinator from 2012 to 2015. During his three years there, he gained experience in distribution processes and search engine optimization, which contributed to his foundational knowledge in IT operations and support.
Experience at Starbucks
Aaron served as a Supervisor at Starbucks from 2016 to 2020. Over the course of four years, he developed leadership skills and customer service expertise, which are essential in his current IT support role. His experience in a fast-paced retail environment has equipped him with the ability to manage multiple tasks effectively.
Educational Background
Aaron studied at the University of Iowa from 2012 to 2016, where he completed his undergraduate education. He then attended Arizona State University, earning a Bachelor of Science in Information Technology from 2018 to 2021. Following this, he pursued a Master of Science in IT Security at Arizona State University from 2021 to 2022, further enhancing his knowledge and skills in the IT field.
Technical Skills and Achievements
In his current position, Aaron supports users at the largest client both onsite and remotely, assisting users at 200 individual companies. He consistently exceeds daily call and resolution goals, demonstrating high performance in IT operations. His attention to detail is evident in his documentation practices, which facilitate process improvements and quick resolutions for users.