Bob Chapp
About Bob Chapp
Bob Chapp is the Vice President of Service Desk at Ascend Technologies in Chicago, Illinois, with over 24 years of experience in the IT industry. He specializes in strategic planning, financial performance, and organizational development, achieving high customer retention rates and reducing employee turnover in his current role.
Current Role at Ascend Technologies
Bob Chapp serves as the Vice President of Service Desk at Ascend Technologies, a position he has held since 2022. Based in Chicago, Illinois, he leads a team of IT professionals dedicated to delivering managed services and customer success solutions. Under his leadership, the service desk has achieved customer retention rates nearing 100% and has successfully reduced employee turnover well below industry benchmarks.
Previous Experience in IT Management
Before joining Ascend Technologies, Bob Chapp held several significant roles in IT management. He was the Vice President of Service Desk at CenterGrid from 2021 to 2022 and served as the Senior Director of Service Desk at Logicalis (formerly Netarx) from 2009 to 2021. Additionally, he worked as a Helpdesk Manager at Analysts International from 2001 to 2009 and at CSC from 1996 to 1998, accumulating over 24 years of experience in the IT industry.
Educational Background
Bob Chapp studied General Studies at Wayne State University from 1991 to 1997, completing a six-year program. He also attended St. Clement from 1988 to 1991 for three years. His educational background supports his expertise in strategic and tactical planning, financial performance, and organizational development.
Specializations and Skills
Bob Chapp specializes in strategic and tactical planning, financial performance, and organizational development. His extensive experience in the IT industry has equipped him with the skills necessary to lead teams effectively and drive customer success initiatives. His focus on these areas has contributed to the high performance of the service desk operations he oversees.