Edward Hanlon
About Edward Hanlon
Edward Hanlon is an Information Technology Operations Analyst with extensive experience in technical support and IT operations across various organizations. He has held multiple roles in the field since 2006, including positions at DataVizion, Creighton University, and Ascend Technologies.
Current Role at Ascend Technologies
Edward Hanlon serves as an Information Technology Operations Analyst at Ascend Technologies. He has held this position since 2021. In this role, he is responsible for overseeing IT operations, ensuring efficient system performance, and providing technical support to enhance organizational productivity.
Previous Experience in IT Support
Edward Hanlon has extensive experience in IT support roles. He worked at DataVizion as a Support Desk Engineer from 2018 to 2019. Prior to that, he was a Computer Support Analyst at Creighton University from 2016 to 2018. His experience also includes positions at the Nebraska Department of Health and Human Services, where he served as a Help Desk Coordinator and IT Infrastructure Support Technician.
Educational Background in Computer Systems Networking
Edward Hanlon studied at Southeast Community College, where he earned an Associate of Arts and Sciences (A.A.S.) degree in Computer Systems Networking and Telecommunications. His studies spanned from 2000 to 2002, providing him with foundational knowledge in computer systems and networking.
Career Progression in Technical Support
Edward Hanlon's career in technical support began in 2003 when he worked as a Senior Technical Support Specialist at Tabs3 Software. He has since held various roles, including Deskside Support Technician at the University of Nebraska Medical Center and Senior Helpdesk Technician at Dell. His diverse experience has contributed to his expertise in IT operations.
Roles in State Departments
Edward Hanlon has held multiple positions within state departments, including the Nebraska Department of Health and Human Services and the Nebraska Department of Education. His roles included Help Desk Coordinator and Computer Support Analyst, where he provided essential IT support and infrastructure management.