Hassan El Shareif
About Hassan El Shareif
Hassan El Shareif is a Jr. Salesforce Admin at Ascend Technologies, where he has worked since 2021. He has a background in service desk analysis and holds a Bachelor of Science in Network Technology from Western Illinois University.
Current Role as Jr. Salesforce Admin
Hassan El Shareif serves as a Jr. Salesforce Admin at Ascend Technologies, a position he has held since 2021. In this role, he is responsible for managing Salesforce applications and optimizing their use within the organization. His work involves collaborating with various teams to ensure effective implementation and utilization of Salesforce tools. This position follows his previous experience at Ascend Technologies, where he gained valuable insights into service desk operations.
Previous Experience at Ascend Technologies
Prior to his current role, Hassan El Shareif worked at Ascend Technologies in multiple capacities. He served as a Service Desk Analyst from 2020 to 2021, where he provided technical support and troubleshooting assistance. He then advanced to the position of Senior Service Desk Analyst for a period of 7 months in 2021. His experiences in these roles contributed to his technical skills and understanding of IT service management.
Experience at West Monroe Partners
Hassan El Shareif briefly worked as a Service Desk Analyst at West Monroe Partners from 2019 to 2020. In this role, he was involved in providing support for IT-related issues, enhancing his skills in customer service and technical troubleshooting. This experience laid the foundation for his subsequent roles in service desk operations.
Education in Cyber Security and Network Technology
Hassan El Shareif earned a Bachelor of Science degree in Network Technology with a focus on Cyber Security from Western Illinois University. He attended the university from 2016 to 2019, where he developed a strong foundation in network systems and security protocols. His education has equipped him with the knowledge necessary to navigate complex IT environments.
Technical Skills and Programming Knowledge
Hassan El Shareif possesses a diverse set of technical skills. He is proficient in SQL, which he utilizes to enhance his understanding of web-based technologies. He has experience with operating systems including macOS, Windows, and various Linux distributions. Additionally, he has learned programming languages such as Java and C, and has skills in web-based programming languages including HTML, XML, and JavaScript. His knowledge extends to setting up Cisco Routers and Firewalls, as well as familiarity with Unix and Windows commands.