James Smith
About James Smith
James Smith is a Senior Professional Services Engineer at Ascend Technologies in Chicago, Illinois, with over a decade of experience in IT infrastructure solutions. He has held various roles in organizations such as Switchfast Technologies and Baker Concrete Construction, and he provides advanced technical support while collaborating with multiple teams.
Work at Ascend Technologies
James Smith has been employed at Ascend Technologies as a Senior Professional Services Engineer since 2021. In this role, he is responsible for providing advanced technical support and guidance, serving as a Level 3 escalation point for junior engineers and analysts. His position involves collaborating with various teams, including Operations, Client Services, and Sales, to design and implement IT infrastructure solutions. Smith's expertise contributes to the successful execution of projects and enhances the overall service delivery of the organization.
Previous Employment Experience
Before joining Ascend Technologies, James Smith accumulated diverse experience in the IT field. He worked at Dayton Children's Medical Center as a Computer Operator from 2003 to 2004. He served as an IT Consultant at Afidence, Inc. for a brief period in 2012. Additionally, he held roles at Baker Concrete Construction as a Network Analyst/Sharepoint Administrator and as a Technical Support Analyst II from 2005 to 2009. Smith also worked as a Systems Engineer II at INTRUST GROUP from 2010 to 2012 and has been with Switchfast Technologies since 2013 as a Solution Architect/Professional Services Engineer.
Education and Expertise
James Smith studied at Sinclair Community College, where he earned an Associate's degree in Computer Information Systems from 2001 to 2003. His educational background provides a solid foundation for his career in IT. Smith maintains a strong knowledge of standard products, services, and key vendor product lines, which aids in the design of effective solutions. His expertise includes drafting detailed work plans with accurate labor estimates and parts lists to support the Sales team during client solution reviews.
Technical Skills and Responsibilities
In his current and previous roles, James Smith has demonstrated a range of technical skills. He is responsible for establishing and maintaining key vendor relationships and assessing emerging technologies to propose changes to company standards. Smith collaborates with multiple teams to ensure the successful implementation of IT infrastructure solutions. His responsibilities also include providing advanced technical support, which enhances the operational efficiency of the teams he works with.