Jeffrey Dean
About Jeffrey Dean
Jeffrey Dean is a Network Operations Center Supervisor at Ascend Technologies, where he has worked since 2021. He has a background in IT support and patient access roles, with previous positions at Good Samaritan Medical Center and Indian River Medical Center, and holds degrees in English Language and Literature, IT Management, and Cybersecurity.
Current Role at Ascend Technologies
Jeffrey Dean currently holds the position of Network Operations Center Supervisor at Ascend Technologies, a role he has occupied since 2021. In this capacity, he oversees network operations and ensures the efficient functioning of the service desk. His experience in this role contributes to the overall performance and reliability of the organization's IT services. Prior to this position, he worked as a Service Desk Analyst at the same company, starting in 2020.
Previous Experience in Healthcare
Before joining Ascend Technologies, Jeffrey Dean worked in the healthcare sector. He served as a Patient Access Representative at Good Samaritan Medical Center from 2012 to 2014, where he managed patient interactions and facilitated access to medical services. He later worked as a Patient Access Specialist at Indian River Medical Center for 11 months in 2017, further enhancing his skills in patient services within a medical environment.
Educational Background
Jeffrey Dean has a diverse educational background. He studied at Florida Gulf Coast University from 2004 to 2010, earning a degree in English Language and Literature. He also attended Palm Beach State College, where he completed an Associate of Arts degree from 2011 to 2012. Additionally, he studied IT Management and Cybersecurity at Indian River State College, achieving a Bachelor's degree in 2019. This combination of studies supports his roles in IT and healthcare.
IT Support Experience
Jeffrey Dean gained valuable IT experience while working as an IT Support Technician at Florida Gulf Coast University from 2006 to 2010. In this role, he provided technical support and assistance to students and staff, developing skills in troubleshooting and problem resolution. His background in IT support laid the foundation for his current roles in network operations and service desk management.