Josué Diaz
About Josué Diaz
Josué Diaz serves as the Client Success Director at Ascend Technologies, where he has worked since 2022. With a diverse background in client operations and service delivery across various companies, he has demonstrated expertise in project management, operational auditing, and client satisfaction improvement.
Work at Ascend Technologies
Josué Diaz has served as the Client Success Director at Ascend Technologies since 2022. In this role, he focuses on enhancing client relationships and ensuring successful project outcomes. His responsibilities include overseeing client engagement strategies and driving initiatives that contribute to client satisfaction. Based in the Detroit Metropolitan Area, he leverages his extensive experience in service delivery and client operations to support the company's objectives.
Previous Experience in Client Operations
Prior to his current position, Josué Diaz accumulated significant experience in client operations across various organizations. He worked at Hewlett-Packard in multiple roles, including Client Operations / Service Delivery and Account Delivery Executive, from 2011 to 2015. He also held the position of Senior Client Advocate / Service Delivery Executive at Dimension Data from 2015 to 2019, and served as Enterprise Program Executive at Logicalis from 2019 to 2022. His diverse roles have equipped him with a comprehensive understanding of client needs and service delivery.
Education and Expertise
Josué Diaz holds a Master of Science in Business Information Technology from Walsh College and another Master of Science in Operations Management from Lawrence Technological University. He also earned a Graduate Certificate in Project Management from Walsh College and a Bachelor of Science in Psychology from Wayne State University. His educational background supports his expertise in IT transformation, business strategy, and operational auditing, contributing to his effectiveness in client success roles.
Achievements in Client Satisfaction
Throughout his career, Josué Diaz has made notable contributions to client satisfaction and operational efficiency. He has achieved an 8-12% year-over-year improvement in client satisfaction scores and maintained account team attrition rates below 5%. His strategic program management has led to over a 25% improvement in profit and loss metrics, as well as a 10-20% reduction in project delivery completion rates. These achievements reflect his commitment to enhancing client experiences and operational performance.
Background in Service Delivery and Management
Josué Diaz began his career at Electronic Data Systems, where he held various roles from 1999 to 2004, including Senior Service Delivery Advisor and IT Process/Service Analyst. His early experiences laid the foundation for his expertise in service delivery and operational management. He has chaired numerous committees and initiatives, demonstrating strong stakeholder influence and leadership skills throughout his career.