Nathan Sylvester
About Nathan Sylvester
Nathan Sylvester is a Customer Success Director at Ascend Technologies, where he has worked since 2023. He has over 15 years of experience in IT service delivery and emphasizes teamwork and results-oriented management.
Work at Ascend Technologies
Nathan Sylvester currently serves as the Customer Success Director at Ascend Technologies, a position he has held since 2023. In this role, he emphasizes teamwork and a results-oriented approach to management. He utilizes the ITIL framework to foster relationships and ensure client satisfaction. Prior to this role, Nathan worked at Ascend Technologies as a Senior Service Delivery Manager from 2014 to 2023, where he developed a strong foundation in client service and operational efficiency.
Education and Expertise
Nathan Sylvester completed his Matric at Windsor High from 1993 to 1997. He furthered his education at UNISA, where he studied Visual Programming, Economics, Business Management, Business Information Systems, and Financial Accounting, earning a B Com with a specialization in Informatics from 2008 to 2012. His educational background supports his extensive experience in IT service delivery and management.
Background
Nathan Sylvester has over 15 years of experience in coordinating IT delivery services, both internally and externally. He has worked in various roles, including as an IT Service Delivery/Support Specialist at Dendreon from 2013 to 2014. His background includes extensive exposure to complex delivery engagements in IT services and operations, which has contributed to his expertise in client service and relationship management.
Achievements
Nathan Sylvester is recognized for his exemplary customer service and team collaboration. He is known for driving efficiency and cost savings through continuous process improvements. His approach as a Trusted Adviser allows him to provide consultative guidance to businesses and clients, helping them achieve their objectives. His proven history of developing strong partnerships with key client personnel underscores his commitment to client satisfaction.