Sarah Harrison
About Sarah Harrison
Sarah Harrison serves as the Director of Service Desk Delivery at Ascend Technologies, a position she has held since 2023. With extensive experience in service desk management, she previously worked at Logicalis for 14 years in various roles, including Service Desk Manager and Director of Service Delivery.
Work at Ascend Technologies
Sarah Harrison currently holds two positions at Ascend Technologies. She serves as the Director of Service Desk Delivery, a role she has occupied since 2023. In addition, she has been working as a Senior Operations Manager since 2022. In these roles, she oversees service desk operations and ensures efficient service delivery, contributing to the overall operational success of the organization.
Previous Experience at Logicalis
Prior to her current roles, Sarah Harrison worked at Logicalis for a total of 14 years. She began as a Service Desk Manager in 2007 and progressed to Director of Service Delivery - Service Desk. Her tenure at Logicalis included a focus on enhancing service delivery and operational efficiency within the service desk environment, culminating in her departure in 2021.
Experience at CenterGrid
Sarah Harrison worked at CenterGrid as the Service Desk Delivery Director from 2021 to 2022. In this role, she was responsible for managing service desk operations and ensuring that service delivery met organizational standards and client expectations.
Education and Expertise
Sarah Harrison earned her Bachelor of Science in Business Administration (BSBA) with a focus on Management Information Systems from Central Michigan University. She completed her studies from 1994 to 1998. This educational background provides her with a solid foundation in both management and technical aspects of information systems.
Early Career at Citizens Bank
Before her extensive experience in service desk management, Sarah Harrison worked at Citizens Bank, now part of FirstMerit Bank, N.A. as a Help Desk Analyst/User Access Administration from 2004 to 2007. In this role, she provided support and managed user access, contributing to the bank's operational efficiency.