Shawn Stokes
About Shawn Stokes
Shawn Stokes is a Senior IT Operations Analyst at Ascend Technologies, where he has worked since 2021. He has a background in IT support and networking, with previous roles at NTT DATA, Pelican Bay, Regal Entertainment Group, and IT Support Guys.
Current Role at Ascend Technologies
Shawn Stokes serves as a Senior IT Operations Analyst at Ascend Technologies, a position he has held since 2021. In this role, he is responsible for overseeing IT operations and ensuring efficient management of technology resources. His expertise in remote desktop solutions enhances the company's ability to provide effective remote IT support. Stokes utilizes his skills in Cisco Networking and Windows Server to maintain and troubleshoot the organization's network infrastructure.
Previous Experience at NTT DATA
Before joining Ascend Technologies, Shawn Stokes worked at NTT DATA as a Field Tech Senior Associate for a brief period in 2020. His tenure lasted three months and took place in Austin, Texas. In this role, he contributed to field operations, applying his technical skills to support IT initiatives.
Career Background in IT Support
Shawn Stokes has a solid background in IT support roles. He worked as a Help Desk Technician at IT Support Guys from 2020 to 2021, where he provided technical assistance and support to users. His experience in this position helped him develop strong problem-solving skills necessary for effective IT support.
Education and Qualifications
Shawn Stokes completed his education at Palmetto Ridge High School, earning a High School Diploma from 2004 to 2008. This foundational education set the stage for his subsequent career in technology and operations. His ongoing professional development is reflected in his technical expertise in areas such as Border Gateway Protocol (BGP) and Cisco Networking.
Experience in Customer Service and Management
Prior to his IT career, Shawn Stokes gained valuable experience in customer service and management roles. He worked as an Associate Manager at Regal Entertainment Group from 2008 to 2014, where he developed skills in team leadership and customer engagement. Additionally, he served as the Lead Fitness Desk Attendant at Pelican Bay for seven months in 2013 to 2014, further enhancing his ability to interact with clients and manage operations.