Sidney Farris
About Sidney Farris
Sidney Farris is a Senior Support Technician with extensive experience in troubleshooting IT issues and managing client relationships. He holds a BS in Information Technology from Western Governors University and has worked with notable companies such as Xerox, SEPHORA, and Evans & Sutherland.
Work at Ascend Technologies
Sidney Farris currently holds the position of Senior Support Technician at Ascend Technologies, where he has been employed since 2022. In this role, he applies his extensive skills in troubleshooting and diagnosing IT issues. His responsibilities include providing technical support and ensuring client satisfaction in a fast-paced environment. His experience in managing difficult client interactions and multitasking enhances his effectiveness in this position.
Previous Employment Experience
Prior to his current role, Sidney Farris worked at SEPHORA as a Senior Support Specialist from 2016 to 2020. In this capacity, he developed skills in customer service and technical support. Additionally, he served as an Information Management Assistant at Xerox from 2015 to 2016, gaining valuable experience in information management. He is also currently employed at Evans & Sutherland as a Systems Support Specialist since 2021.
Education and Expertise
Sidney Farris earned a Bachelor of Science in Information Technology from Western Governors University, completing his studies from 2015 to 2019. He also studied Computer Systems Networking and Telecommunications at Ogden-Weber Applied Technology College, achieving a degree in Information Technology from 2013 to 2015. His educational background provides a solid foundation for his expertise in IT and systems administration.
Technical Skills and Experience
Sidney Farris possesses strong skills in troubleshooting and diagnosing IT issues, utilizing deductive logic to resolve complex problems. He has over a decade of experience in customer service and computer technology, which enhances his ability to handle challenging client situations. His experience in systems administration and creative problem-solving further contributes to his effectiveness in technical support roles.
Professional Development and Growth
Sidney Farris emphasizes personal and professional growth through curiosity. This drive for continuous improvement has shaped his career in IT and customer service. His commitment to learning and adapting to new challenges has enabled him to thrive in various technical support roles across different organizations.