Spencer Smith
About Spencer Smith
Spencer Smith is an Information Technology Operations Analyst currently employed at Ascend Technologies in Chicago, Illinois. With a background in various IT roles and a strong educational foundation in writing and marketing, he has developed expertise in managing technical operations and fostering professional relationships across diverse industries.
Work at Ascend Technologies
Spencer Smith has been employed at Ascend Technologies as an Information Technology Operations Analyst since 2021. In this role, he is responsible for scheduling over 20 technicians across four teams. His work primarily involves utilizing the Microsoft Office suite, Office 365 online, and Active Directory, as well as addressing hardware issues. Spencer has maintained outstanding performance metrics and has received exemplary managerial reviews during his tenure.
Previous Experience at Switchfast Technologies
Before joining Ascend Technologies, Spencer worked at Switchfast Technologies as an Intake Operations Specialist from 2019 to 2021. During his two years in this position, he gained experience in managing IT operations and supporting various technical environments. His role involved collaborating with clients and ensuring efficient service delivery.
Background in the Food Service Industry
Spencer has a background in the food service industry, having worked as a Server Trainer at On The Border Mexican Grill & Cantina from 2016 to 2018. He also served as a Server and Bartender at YaYa's Eurobistro from 2018 to 2019. These roles contributed to his skills in customer service and team training.
Education and Expertise
Spencer studied at the University of Central Arkansas, where he earned two Bachelor of Arts degrees. He completed a degree in Professional, Technical, Business, and Scientific Writing from 2007 to 2011 and later studied Marketing from 2014 to 2015. His educational background supports his expertise in communication and technical writing, which are valuable in his IT roles.
Experience with Diverse Business Environments
Since 2019, Spencer has worked with 130 different businesses and technical environments in the Chicago area as an IT specialist. This experience has allowed him to develop strong relationships with employees at all levels, from entry-level staff to CEOs, across various industries, including finance and construction.