Steven Strasburg
About Steven Strasburg
Steven Strasburg is an Operations Analyst at Ascend Technologies, where he has worked since 2021. He holds an Associate’s Degree in Computer Information Technology from Southeast Community College and has earned Network+ and Security+ certifications.
Work at Ascend Technologies
Steven Strasburg has been employed at Ascend Technologies as an Operations Analyst since 2021. In this role, he is responsible for managing the ticket intake queue to ensure that service level agreements are met. His position involves analyzing operational processes and identifying areas for improvement. Strasburg actively seeks new and challenging opportunities to enhance his skills and knowledge in operations analysis.
Education and Expertise
Steven Strasburg studied at Southeast Community College, where he pursued a degree in Computer Information Technology. He completed his Associate’s Degree over a five-year period from 2013 to 2018. In addition to his formal education, he has recently earned Network+ and Security+ certifications, which further enhance his expertise in the field of information technology and operations.
Background
Steven Strasburg's professional background includes a variety of roles in customer service and technical support. He began his career at Hy-Vee, Inc. as a Cashier from 2009 to 2014. Following this, he worked at Dell as a Service Desk Analyst from 2014 to 2017, and then at DataVizion as a Service Desk Engineer from 2017 to 2021. His experiences in these positions have contributed to his skills in operations analysis and customer service.
Professional Experience
Prior to his current role at Ascend Technologies, Steven Strasburg accumulated significant experience in technical support. He served as a Service Desk Analyst at Dell for three years, where he provided technical assistance to customers. Following his tenure at Dell, he worked at DataVizion as a Service Desk Engineer for four years, further developing his skills in managing service requests and technical issues.