Jared H.
About Jared H.
Jared H. serves as the Head of Startup Customer Success at Ashby, where he has worked since 2024. He has a background in education, having taught social studies and served as an athletic coach in various school districts before transitioning to roles in customer success and provider education.
Current Role at Ashby
Jared H. serves as the Head of Startup Customer Success at Ashby, a position he has held since 2024. In this role, he focuses on enhancing the onboarding experience for partners, utilizing analytics to facilitate customer kick-offs. His responsibilities include overseeing the customer success strategy for startup clients, ensuring they receive the necessary support and resources to thrive. Jared works in a remote-first environment, collaborating with colleagues from 13 countries across North America and Europe.
Previous Experience in Education
Before transitioning to the tech industry, Jared H. had a significant career in education. He worked as a High School Social Studies Teacher at Oak Hills Local School District from 2014 to 2016 and later at Lakota Local Schools from 2016 to 2021. During his time in education, he also served as an Athletic Coach for high school football and track and field at Lakota Local School District, contributing to both academic and athletic development.
Experience at SonderMind
Jared H. was employed at SonderMind as a Provider Education Coordinator from 2021 to 2022. In this role, he focused on enhancing provider education and support within the organization. His experience in this position contributed to his skills in customer success and education, which he later applied in his roles at Ashby.
Educational Background
Jared H. studied at Miami University, where he earned a Bachelor's Degree in Education. His educational background laid the foundation for his teaching career and equipped him with the skills necessary for his subsequent roles in customer success and education coordination.
Contributions to Internal Documentation
At Ashby, Jared H. has contributed to the development of internal documentation focused on adoption markers, timelines, and expected implementation maps. This work supports the company's goal of providing clear guidelines and resources for effective customer onboarding and success.