Nick Kamyshan
About Nick Kamyshan
Nick Kamyshan is a Senior Product Support Manager at Ashby, with a background in customer strategy and operations from his time at Hopin. He holds a Bachelor of Technology and a Master of Arts from H. S. Skovoroda Kharkiv National Pedagogical University and has experience in various roles related to customer success and product support.
Current Role at Ashby
Nick Kamyshan serves as the Senior Product Support Manager at Ashby, a position he has held since 2023. In this role, he is responsible for onboarding new hires on the Ashby platform, focusing on product support principles and tooling. He collaborates with various teams, including Customer Success, Sales, Engineering, Product, and Leadership, to enhance customer interactions and ensure smooth handoffs. His responsibilities also include testing new features prior to their release and providing feedback to the Engineering team.
Previous Experience at Hopin
Before joining Ashby, Nick worked at Hopin as the Customer Strategy and Operations Manager from 2020 to 2022. His role was remote, covering both EST and EMEA timezones. He also briefly served as the Customer Support Manager at Hopin for one month in 2020. During his tenure, he implemented generative AI solutions that reduced How-To questions by 30% and improved first-response times.
Educational Background
Nick Kamyshan studied at H. S. Skovoroda Kharkiv National Pedagogical University, where he earned a Bachelor of Technology (BTech) in Information and Communication Technology from 2011 to 2014. He also obtained a Master of Arts (MA) in English and German Languages and Literature from the same institution, completing his studies from 2007 to 2012.
Career Path and Roles
Nick's career includes various roles in customer success and operations. He worked as the Customer Success Operations Manager at Pento for one month in 2022. Prior to that, he served as the CEO of Chanty from 2017 to 2020 and as the Localisation Manager at TrueConf from 2014 to 2016. Additionally, he worked as an ESL Teacher at H. S. Skovoroda Kharkiv National Pedagogical University from 2011 to 2014.
Contributions to Knowledge Management
In his current role and previous positions, Nick has contributed to the creation and updating of Help Center articles and the internal knowledge base. He stays informed about the latest trends and technological advancements in the recruiting industry, which aids in enhancing customer experience and support.