Samantha Sweet
About Samantha Sweet
Samantha Sweet is a Strategic Customer Success Specialist with a diverse background in customer success and arts administration. She has held various roles at organizations such as Boston Ballet and Sovos, and she earned a Bachelor's degree in Economics and Theatre from the College of the Holy Cross.
Current Role at Ashby
Samantha Sweet currently serves as a Strategic Customer Success Specialist at Ashby. She has been in this role since 2023 and works remotely. In this position, she focuses on enhancing customer satisfaction and ensuring the successful adoption of Ashby's services. Her expertise in customer success strategies contributes to the overall effectiveness of the team.
Previous Experience in Customer Success
Prior to her role at Ashby, Samantha Sweet worked at Sovos as a Customer Success Advisor. She held two positions during her tenure: Tech Touch from 2021 to 2023 and High Touch in 2023. In these roles, she was responsible for managing customer relationships and providing support to enhance user experience. Her experience at Sovos equipped her with valuable skills in customer engagement and success management.
Background in Arts Administration
Samantha Sweet has a background in arts administration, having worked at Boston Ballet as a Youth Cast Supervisor for two months in 2020. Additionally, she served as an Arts Administration and Education Intern at Boston Ballet for three months in 2019. These roles provided her with insights into the operational aspects of arts organizations and the importance of effective communication in the arts sector.
Educational Qualifications
Samantha Sweet earned a Bachelor's degree in Economics and Theatre from the College of the Holy Cross, where she studied from 2017 to 2021. Her education provided her with a diverse skill set that combines analytical thinking with creative expression. This unique combination supports her current role in customer success, where both economic principles and artistic insights can be beneficial.
Experience in Social Media and Theatre
During her time at the College of the Holy Cross, Samantha Sweet gained experience in social media management as the Social Media Manager from 2018 to 2021. She also served as Chair of Alternate College Theatre for two years, where she likely developed leadership and organizational skills. Additionally, her role as a Costume Shop Assistant for six months further enriched her understanding of theatre production.